Mauritius added to your list

Help
1

I checked the docs and couldn’t find an answer.

I asked Hercules Agent or ran Debug Mode and it didn’t resolve my issue.

What is your issue about?

App builder: Hercules Commerce

How is this affecting you?

A feature in my app isn’t working

What’s your issue?

Hercule must accept my country mauriitius

What did you expect to happen?

He accept my country

@Hercules_Helper_bot

2
Thinking

The user has a question about Mauritius being added to Hercules Commerce’s supported countries. Let me search the documentation for information about supported countries in Hercules Commerce.

Let me search for relevant info.

Search documentation
query: supported countries Hercules Commerce shipping

Search documentation
query: country list Hercules Commerce store setup

Hi Jonathan,

I understand the frustration. I checked the Hercules docs on this.

Mauritius isn’t currently on the list of supported countries for Hercules Commerce account setup. The docs list the countries users can register a Commerce account from (Australia, UK, US, EU countries, Canada, and a few others), and Mauritius isn’t among them today. So this isn’t something your app can fix, and it isn’t a bug on your side.

That said, a couple of things are relevant:

  • You can still accept payments from Mauritius. Hercules Commerce accepts payments from 195 countries and 135 currencies, even if you can’t set up your seller account there. The restriction is on where you (the business owner) are based, not where your customers are.
  • Some users in unsupported countries set up a legal entity in a supported country to use Commerce. The docs mention this as an option.
  • The docs also say: if your country isn’t listed, contact support to check if it will be added soon.

Because this is a country-availability decision that only the Hercules team can change or confirm, I’m tagging @Arnav and @Anthony_Saldana to look into whether Mauritius can be supported and give you a definitive answer.

Quick reference from the docs:

Could you clarify one thing so we point you the right way: is the issue that you’re trying to set up your own store/seller account from Mauritius, or that your customers in Mauritius can’t check out? That distinction changes the fix.