Thinking
Let me understand the situation. The user is in South Africa and wants to use Hercules Commerce to create a shop in their app, but they’re getting a message that Hercules Commerce is only supported in certain countries. They’re asking to have it available in South Africa.
I should search the docs to see what’s available about Hercules Commerce country support. Let me do a search first.
Both checkboxes appear to be checked (both sentences present), so no nudge needed. I should answer directly.
Let me search the Hercules documentation for Commerce country support.
Search documentation
query: Hercules Commerce supported countries
Search documentation
query: Commerce availability region country
Let me analyze. The answer is clear: South Africa is not in the supported countries list. The docs say the supported list is: Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom, United States.
South Africa is not on the list. The docs also say: “If your country isn’t listed, contact support to check if it will be added soon. Some users set up legal entities in supported countries.”
Both checkboxes are checked, so no nudge needed. I should answer directly and empathetically. This is a limitation that requires team action/account-level. Should I tag @Arnav and @Anthony_Saldana? This is a country support request that documentation doesn’t cover, and needs the Hercules team to add South Africa. However, the docs say to contact support via “Support & feedback” inside the app and select Hercules Commerce. The user is asking for feature request support in South Africa.
Given the situation, the user wants South Africa to be supported. This is a decision the Hercules team needs to make. I should tag a human teammate since this needs the team’s action (adding country support), and the user is essentially blocked from completing their setup and is losing potential capability. The docs explicitly say “contact support to check if it will be added soon.” This seems like a case to tag @Arnav and @Anthony_Saldana.
Also, I should give the user the practical path: contact support through Support & feedback in-app, and mention the option of setting up a legal entity in a supported country (documented).
Let me craft the answer. Keep it compact, empathetic. Tag the humans.
The user’s message is a bit unclear on English but the gist: they want to create a shop in their app but it says Commerce isn’t supported in South Africa, so they can’t complete the final payment setup.
Answer: Confirm South Africa isn’t on the supported list yet. Point to the list. Mention options: contact support to check if it’ll be added soon, and the workaround of setting up a legal entity in a supported country. Tag the team.
Let me write the response.
Hi Meralize, I understand the frustration, this is blocking you from finishing your shop’s setup and that is no small thing. Let me give you the straight answer.
South Africa is not on the supported list yet. The docs list the countries Hercules Commerce currently supports, and South Africa isn’t among them. That’s why you’re seeing that message and can’t complete the payment setup.
Supported right now: Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand, UAE, UK, and US.
See: Compliance - Hercules
Two things you can do:
- Ask to have South Africa added. The docs say if your country isn’t listed, contact support to check if it will be added soon. Do this from inside your app: click Support & feedback, select Hercules Commerce, and ask. This effectively works as your feature request.
- Use a supported country. Some users set up a legal entity in a supported country to use Commerce from there. That requires you to have a business entity somewhere on the list.
I’ll flag this for the team so they can confirm whether South Africa is on the roadmap and when it might land.
@Arnav @Anthony_Saldana, could you check whether South Africa support is planned for Hercules Commerce, and let Meralize know what to expect? She’s blocked from completing her shop’s payment setup until this is resolved.