I checked the docs and couldn’t find an answer.
I asked Hercules Agent or ran Debug Mode and it didn’t resolve my issue.
App builder: Hercules Commerce
Hercules is unusable
Can’t use Hercules in kenya
Allow usage in kenya
The user is reporting they can’t use Hercules Commerce in Kenya. Both checkbox sentences are present, so I should skip the nudge and answer directly.
Let me search the docs to see if there’s any information about supported countries/regions for Hercules Commerce.
Search documentation
query: supported countries regions availability
Search documentation
query: Hercules Commerce get started requirements
The user says they can’t use Hercules Commerce in Kenya. Let me look at the docs. The key finding: Hercules Commerce supports individuals and businesses from a specific list of countries, and Kenya is NOT on that list.
From the compliance doc: “We currently support individuals and businesses from the following countries: Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom, and United States. If your country isn’t listed, contact support to check if it will be added soon. Some users set up legal entities in supported countries.”
So Kenya is not currently a supported country for Commerce sign-ups. This is likely the reason they can’t use Commerce in Kenya. No workaround built into the docs besides: contact support to check if it will be added, and some users set up legal entities in supported countries.
Also important: “Hercules users from 45 countries can use Hercules Commerce. You can accept payments from 195 countries and 135 currencies.” So while sellers must be from the 45 countries, they can accept payments from 195 countries (which includes Kenya presumably as a buyer).
The user’s issue: “Can’t use Hercules in kenya” and expects “Allow usage in kenya.”
This is a limitation documented. Since both checkbox sentences are present, skip the nudge and answer directly.
Should I tag a human teammate? The docs don’t fully cover when Kenya will be added. The user is asking to “allow usage in Kenya,” which requires action by the Hercules team (country expansion). This seems like it needs the team to confirm whether Kenya will be added. Per the instructions: “Tag @Arnav and @Anthony_Saldana when a human teammate is actually needed… The documentation does not cover the issue. The issue needs account-level access or action by the Hercules team.”
The docs say “If your country isn’t listed, contact support to check if it will be added soon.” So the natural next step is contact support. This could be answered from docs, but the actual resolution (adding Kenya) requires team action. I think it’s reasonable to answer with the factual explanation and suggest contacting support, and tag the team so they can weigh in on Kenya availability.
Let me check the contact page to see if there’s guidance. Actually, the docs mention “click Support & feedback inside the app” and “hello@hercules.app”. Let me search for contact info to be precise.
Actually I have enough. Let me also confirm from the get-started page: “Hercules users from 45 countries can use Hercules Commerce.” Kenya isn’t listed among the supported countries.
Important nuance: The seller/merchant must be in a supported country. Kenya is not in the list. But the merchant can accept payments from 195 countries including Kenya (buyers can pay from Kenya).
So for Samwel: Hercules Commerce merchants must be based in one of the 45 supported countries, and Kenya isn’t on the list yet. This is why Commerce can’t be set up for a Kenya-based entity.
Possible workaround: “Some users set up legal entities in supported countries.” Also can accept payments from Kenya.
I’ll answer directly and tag the team since the resolution requires country expansion action. Let me keep it concise.
Let me draft:
Thanks for reaching out, Samwel. Here’s what’s going on.
Hercules Commerce is currently only available to merchants based in 45 countries, and Kenya isn’t on that list yet. The full list is in the docs here — Wikipedia… no.
Link: Compliance - Hercules
It’s a limitation on who can sign up as a seller (merchant), set up products, and receive payouts. Two things worth knowing:
So the fastest way is to contact the Hercules team: click “Support & feedback” inside the app and pick “Hercules Commerce”, and ask whether Kenya is on the roadmap. I’ll flag @Arnav and @Anthony_Saldana here too so they can confirm next steps for Kenya.
I couldn’t find any other doc page that covers Kenya specifically.
Wait, I should be careful not to overdo the links. Also I might want to read the compliance page fully to make sure the country list is accurate. I already have the list from search. Good.
Let me make the reply clean and include the docs link that search returned. I’ll respond.
Thanks for reaching out, Samwel. Here’s what’s going on with Commerce in Kenya.
Hercules Commerce is currently available to merchants based in 45 countries, and Kenya isn’t on that list yet. The supported countries are listed in the docs: Compliance - Hercules
This limit applies to who can sign up as the seller (the “Merchant of Record”), set up products, and receive payouts. Stripe Connect is used underneath, and its supported payout countries are what limits this.
Two things that may still help you:
The fastest way to check on Kenya’s roadmap is to click Support & feedback inside the app, select Hercules Commerce, and ask directly. I’ll also flag @Arnav and @Anthony_Saldana here so the team can confirm whether Kenya is planned and what options exist for you. In the meantime, you can keep building your app with Hercules Commerce and complete everything except going live with payouts.