Billing: Something else
A feature in my app isn’t working
I’m building on Hercules and Hercules comnerce is recommended and Nigeria in the country section is not acceptable, what do I do?
I want to be able to use Hercules comnerce or any alternative
The user is asking about Hercules Commerce, and mentions that Nigeria is not acceptable in the country section. Let me search the Hercules docs to find relevant information about Hercules Commerce and country availability.
Let me search for relevant documentation.
Search documentation
query: Hercules Commerce supported countries Nigeria
Search documentation
query: Hercules Commerce
The user is asking about Hercules Commerce and Nigeria not being accepted in the country section. The docs clearly state the supported countries for Hercules Commerce, and Nigeria is NOT in the list.
The docs say: "We currently support individuals and businesses from the following countries: Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom, and United States.
If your country isn’t listed, contact support to check if it will be added soon. Some users set up legal entities in supported countries."
So Nigeria is not a supported country for Hercules Commerce. The doc says to contact support to check if it will be added soon, and that some users set up legal entities in supported countries.
This is a case where the answer from docs is clear: Nigeria isn’t in the supported list. However, it also suggests contacting support. This is a question that benefits from a human teammate possibly, since the user wants to know if Nigeria will be added, and there’s mention of alternatives. The user asked “what do I do?” and mentioned wanting an alternative.
Let me check the checkbox situation. The user’s post doesn’t include either of the two confirmation checkbox sentences at all (“I checked the docs and couldn’t find an answer.” / “I asked Hercules Agent or ran Debug Mode and it didn’t resolve my issue.”). Both sentences are MISSING, so I should open with a short nudge to the two faster paths: docs and Hercules Agent / Debug Mode.
Wait, actually let me re-read the topic. The post just says “### What is your issue about? Billing: Something else” etc. Neither checkbox sentence appears at the top. So both are missing, I should open with a short nudge.
Given that Nigeria is not in the supported country list, I should answer clearly from docs. The docs say to contact support to check if it will be added. Since this could potentially need a human teammate to check on Nigeria being added, and the user is asking about account-level capability… I think I should provide the doc answer and then also tag @Arnav and @Anthony_Saldana because the docs don’t cover whether Nigeria will be added soon, and the user needs a definitive answer on whether there’s an alternative. Actually, let me think.
The instructions say to tag a human teammate when:
Here, the docs do cover the fact that Nigeria isn’t supported. But the docs also explicitly say “If your country isn’t listed, contact support to check if it will be added soon.” That suggests the user should contact support. Since the user is asking a question that requires an actual answer from the Hercules team about whether Nigeria will be supported or what alternatives exist, tagging the human teammate makes sense. The documentation doesn’t provide an alternative for unsupported countries (beyond “some users set up legal entities in supported countries”).
So I’ll answer with the doc info and tag @Arnav and @Anthony_Saldana for the follow-up on whether Nigeria will be added.
Let me also note: I should not just immediately bounce to a human without giving a real answer. Let me give the doc-based answer first:
So the distinction: You (the app owner, Merchant of Record) must be in a supported country. Your customers can be from 195 countries.
Let me draft the reply.
I should open with the nudge since both checkboxes are missing. Keep it to one or two short lines at the top.
Then answer the question.
I should tag @Arnav and @Anthony_Saldana since this needs the Hercules team to confirm if Nigeria will be added and what alternatives exist. Actually, the docs say explicitly to contact support, so this warrants a human. I’ll tag them.
Let me write the reply.
Hi Emmanuel, before I get to the answer, two faster paths that often fix in-app issues right away: the docs at Welcome to Hercules - Hercules, and Hercules Agent or Debug Mode at Agent Modes - Hercules.
Now, to your question:
Hercules Commerce doesn’t currently support Nigeria for account holders. The docs list the countries Hercules Commerce works from, and Nigeria isn’t among them. The supported countries are Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand, UAE, UK, and US.
A few things to note:
The documentation doesn’t cover when or if Nigeria will be added, or whether there’s a supported workaround for your situation. So I’m tagging the team to give you a definitive answer.
@Arnav @Anthony_Saldana, Emmanuel is in Nigeria and wants to use Hercules Commerce, but Nigeria isn’t in the supported country list. Can you confirm whether Nigeria is on the roadmap to be added, and what options exist for him in the meantime?
In the meantime, one thing you can do today: open Support & feedback inside your app and select Hercules Commerce to open a direct support channel with the team. You can also reply here and the team will follow up.