Ok so I’m misunderstanding the email that was sent. Now that I look at it again I can see why. It is warning that my app will be shutdown as my app is consuming credits. The wording here suggests that it is CURRENTLY consuming credits which is why I asked why that might be the case. From my end it looked like the company was charging me without my knowledge or permission. I also now remember that you don’t have my card details yet but that’s what I get for skimming and reacting lol It looks like this auto-message’s trigger needs to be amended so that it only sends once balance < £0 not balance <=£0. Perhaps you could create a separate “pre-warning” for balance at or near £0 so that users are prepared for what will happen when balance is < £0. An in app message in the chat interface when you are asking the ai to do something that will bring you near or close to £0 even if it’s an estimate would put you beyond the competition in credit management as well.
Hi,
It is just your cloud balance going below zero. We give a certain amount of free cloud balance but since we pay hosting services to host user apps, we cannot sponsor them completely once they go above a certain level of usage in say cloud bandwidth, or action compute, etc.
You can look at the Audit section in the sidebar and run a Cloud audit to lessen the amount from next month, or even get rid of it completely. We truly believe no one should be forced to pay for Hercules Cloud and we do not want to make money from it.
Hercules Cloud is how we manage your app hosting (database, files and media storage, bandwidth etc). If your app gets a lot of usage all of a sudden, that can increase your Hercules Cloud consumption and will increase your bandwidth
We do have automated notifications. When you have reached 50%, 75%, 90% and 100% of your included Hercules Cloud bandwidth we send you a notification. If you didn’t receive this, that is a bug. Please message support immediately. We very rarely see an issue where customers don’t see
Finally, to reduce your cloud costs, please see Audits - Hercules. Specifically the “Hercules Cloud Audit”. It should help you reduce your costs massively
We want to make Hercules Cloud as cheap as possible for you. If you’re ever having issues, please message our support team. We’d love to help