Hello Hercules Support,
I recharged approximately $25 to continue building my app, but it is still not working properly. After I sign in with my email, the app redirects me back to the sign-in screen, so I cannot use it. I have also been asked to recharge again despite the recent payment.
Please check my account, payment and credit balance, and investigate the sign-in issue. I would also appreciate a clear progress update: what has been completed, what remains incomplete, what is causing the current problem, and when I can expect a working app.
This sign-in issue affects existing core functionality. Please help resolve it without charging additional credits for repeated attempts to report or fix the same defect.
Thank you.